The Emergency Communications Center (ECC) is the Primary Service Answering Point (PSAP) for Northern Arizona. The ECC answers approximately 280,000 emergency and non-emergency calls each year. Many of the non-emergency calls for service are for customers wanting updates on their case or needing to know the officer that responded. Implementing the SPIDR Tech software will reduce the number of the administrative calls because it keeps the customer updated as their case progresses. We would be providing a better customer service experience because the customer will know which officer is in charge of their case and how to contact them with follow up questions. The communication process is completed when the customer receives a feedback survey that we can use to improve our customer service.
The Purchasing section has reviewed the competitively solicited cooperative purchase options available and confirmed that the Cobb County Purchasing Department conducted a competitive and open procurement process to establish a national cooperative contract with OMNIA Partners, through Request for Proposal Solicitation No. 23-6692 that resulted in Contract No. 23-6692-03 with Insight Public Sector, Inc. The cooperative purchase contract has been verified as valid and appropriate for the purchase of the specified equipment and software and presents the best value to the City.