City Council Meeting - FINAL


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  9.D.       
Meeting Date: 01/04/2022  
Co-Submitter: CJ Perry

Information
TITLE:
Consideration and Approval of Contract:  Service contract with Altice (aka SuddenLink) to provide internet, and point to point network connectivity with City Hall and city infrastructure for a three year term, not to exceed $97,200 total.
STAFF RECOMMENDED ACTION:
Approval of service contract with Altice, allowing for fiber optic connection between Law Enforcement Administration Facility (LEAF) (Flagstaff Police Department (FPD) side) and City Hall buildings, as well as a new internet connection for FPD; and authorize the City Manager to execute the necessary documents.
Executive Summary:
This service contract is multi-faceted.  The first purpose of this service contract is to attain an independent internet connection for the Flagstaff Police Department, once migrated off Coconino County Sheriff's Office systems, rated at 400mb upload and download.  Secondly, a fiber optic network connection (point to point) will be connected between 911 Sawmill Road and 211 Aspen Avenue.  This service contract will act as a new connection, giving Flagstaff Police Department a fast and reliable connection to the City network and its resources for their employees.  Lastly, this will give the City network a redundant internet connection with a future project.  This is needed due to more than one outage with CenturyLink, who provides our existing connection.  This will provide resiliency in our (FPD and COF) internet connectivity that is very much needed.  The service contract is a monthly cost of $2,700 over a 36 month term, to not exceed a total of $97,200.
Financial Impact:
Monthly expenditure of $2,700 to pay for proposed service contract.  This is covered in the account 001-01-014-0047-1-4301 in FY 2021-2022 and the budget team has committed to the ongoing funding of this expenditure.
Policy Impact:
None
Connection to PBB Priorities/Objectives, Carbon Neutrality Plan & Regional Plan:
High Performing Governance:  Serve the public by providing high quality customer service.
Safe & Healthy Community: Provide public safety services with resources, staff & training responsive to the community’s needs.
Has There Been Previous Council Decision on This:
No
Options and Alternatives:
Do not approve the service contract with Altice, which is the only option for internet for the Flagstaff Police Department after transferring IT support from Coconino County Sheriff Office.  This will cause a loss of internet connectivity.  Network connectivity between Flagstaff Police Department will remain on the microwave network, which is slow, prone to failure due to weather, and a maximum speed of 100mb/s (instead of 1,000mb/s).
Background/History:
Currently, Flagstaff Police Department shares an internet connection with Coconino County Sheriff Office, located at LEAF.  The speed of this connection is unknown.  There is also a microwave link between City Hall and LEAF, which gives Flagstaff Police Department access to City network and resources.  However, this link is slow (maximum 100mb/s) and is prone to failure due to weather conditions.  There is an active project underway to move IT Support Services from County Sheriff Office to City of Flagstaff IT department.  These proposed connections will give the speed, resiliency, and functionality for this transition project to happen, as well as provide better internet performance and reliability to staff at Flagstaff Police Department, especially those of police officers and 911 dispatch.
Key Considerations:
A single internet connection services the LEAF building for both Coconino County Sheriff Office and Flagstaff Police Department.  There are several reasons for not sharing an internet connection once IT support services has transition to City of Flagstaff IT.  The first of those reasons is security, as sharing network and internet traffic is a CJIS data security violation.  Secondly, it removes the need to share management of the internet connection, which is confusing and prone to configuration issues between organizations.  Lastly, it prevents contention over available bandwidth, as it becomes dedicated. 

The point to point connection is required to provide a positive experience for the users at Flagstaff Police Department to access City resources, such as the S Drive, Innoprise, AS400, etc.  The current microwave system is functional, but just barely.  The new point to point will also allow City of Flagstaff to use LEAF as a Disaster Recovery site, as well as Flagstaff Police Department to use City Hall as a Disaster Recovery site, which will be a future project and provide additional resiliency to our infrastructure.
Expanded Financial Considerations:
The City was planning on purchasing a redundant internet connection through SuddenLink/Altice in the near future for resiliency.  However, this Internet connection for Flagstaff Police Department will serve that purpose with a future project, allowing this service contract to serve both purposes for a single price.
Community Benefits and Considerations:
These two new connections will allow faster access to resources and allow our public servants to provide faster, more consistent service to our community.  This will also provide our employees with faster, more reliable access to the resources they need to perform their job duties.
Community Involvement:
None
Attachments
Altice City of Flagstaff agreement
Procurement Proprietary Form - Approved


    

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